The following are several (not all) of the tankless water heater plumbing reviews customers left in 2018. Click here to see all of our online reviews! We’ve been in business since 1997, so we have a very solid track record!
E.R. Plumbing Services Reviews
“Thank you Terry, and Will. You guys were a great team, and very professional. I am very happy that I hired E.R. Plumbing for the installation of a tankless water heater, and removal of old one in the attic. Kudos to Terry, and Will…. A raise is in order in my books!”
By Rob G. on 11/27/18
“I have used ER Plumbing Services for all of my plumbing needs for years and they are the BEST! Terry came to clean my tankless hot water heater. He was here on time (as he always is) and he’s always got a smile on his face. He cleaned the water heater in a timely, efficient manner. If you choose ER Plumbing Services they will not disappoint….I promise!”
By Frances N. on 11/06/18
“Courteous, friendly service! I called first thing in the morning and Joe came out just after lunch. He assessed the situation quickly and was able to get my ailing water heater running again! I forgot just how hot my water SHOULD be! Thanks Joe!!”
By Elizabeth S. N. on 10/12/18
“Nick and Reggie replaced a hot water heater in my attic. They were professional, courteous, and did an exemplary job of installation in a very tight space. I would not hesitate to have them back for any additional plumbing needs.”
By Lawrence Q. on 10/01/18
“Terry S and his assistant Dave D arrived on time, put down tarps in the basement to keep carpets clean, removed old water heater and installed new heater all before lunchtime. They simplified the water piping and cleaned up thoroughly. Both were extremely knowledgeable and courteous, and explained the temperature setting and recommended maintenance requirements. I will ask for them again for any future plumbing work.”
By David W. on 09/30/18
“Joe did a great job tuning up my tankless water heater and installing a new disposal. ER Plumbing is always the first company we call. They are professional in their work. The owner Dave went out of his way to help us with a plumbing problem we inherited when we first bought our house years ago. We will never forget his kindness and generosity.”
By Joan R. on 09/18/18
“Another great experience with ER Plumbing! Our water heater stopped working and was beyond the age where it would be worth repairing. Jeff M. came out and quickly determined the appropriate replacement water heater and did an outstanding job removing the old one and installing the new one with several improvements upon the original installation. Jeff also fixed a slow draining tub very quickly afterwards. Jeff is very knowledgeable, friendly, and professional. Thanks for the consistently excellent service!”
By Phil M. on 09/04/18
“Thank you ER Plumbing and Joe! A Sunday morning and a holiday weekend and our service needs were met immediately and very timely! Joe to the rescue to fix our hot water heater and assess some other leak issues and we were back in business before we knew it! Travis was tied up at another call and immediately called Joe and Joe was at our house in record time! Thank you ER Plumbing — you are top notch and have great customer service! Thank you for supporting the Ronald McDonald House of Charlotte as well!”
By V S. on 09/02/18
“We have used ER Plumbing several times: to install new hot water heater, installation of a water cop system and, more recently, Joe fixed a problem with our kitchen faucet. He was able to get the manufacturer to send a replacement faucet under warranty. We have always had prompt, professional service and would not hesitate to recommend them highly.”
By Jerry J. on 07/27/18
“AFTER being in the Automotive Repair Industry for over 40-years I know a little about customer service and doing the job professionally. The technician from E. R. Plumbing (Joe), had all the attributes of a ‘service pro”. Spotless work vehicle, the proper tooling, and a water heater installed in a short period of time. If you’re in need of plumbing assistance go no further than E. R. Plumbing and their tech Joe!”
By Richard on 07/24/18
“I am not a person to leave reviews but couldn’t not write one regarding my recent experience with ER Plumbing. I discovered my garage full of water at 9:00 PM on a Saturday night. I googled emergency plumbing and called ER Plumbing. Allison answered on the first call and had a technician at my house within 30 minutes. Garrett Showed up at 9:30 pm, diagnosed my need for a new water heater, cut off the water, and said he would work me in as soon as possible to get a new water heater. He and Alex were scheduled to come on Tuesday between 11-1. Allison called me 11:06 am and told me that Garrett and Alex were on their way and would be there in 30 minutes, which they were. Within two hours, they had my old water heater out, the new one installed, new parts, and testing complete. Every individual I have worked with (Allison, Garrett, and Alex) were genuinely nice, courteous, and prompt. I hope to not have any more plumbing emergencies, but if i do, I will not hesitate to call these guys! HIGHLY RECOMMEND!”
By Savannah M. on 06/26/18
“I would highly recommend ER Plumbing/Travis. We had a water heater leak and he responded immediately and replaced the water heater in a timely and professional manner.”
By Nicole B D. on 06/06/18
“ER Plumbing Service (Nick H) had responded and accepted a service call to my residence to inspect my water heater. Nick explained to me what the problem was – which I had been observing the water leakage a few days earlier. He was professional and courteous in every aspect of his job performance. I am so glad I called ER Plumbing. I’ve heard such good report regarding their participating in community service and the service received was what I anticipated from a company serving the community. I am so glad I called ER Plumbing and am happy with the result of the service performed by Nick H. Thank you Nick and I will definitely recommend your company to family and friends.”
By Lindell E. on 05/29/18
“My hot water heater went out yesterday morning so I researched plumbing companies in my area and noticed that ER Plumbing had some good reviews. I called them at about 9 AM and the representative was very professional and helpful. She said she would get someone to visit to assess the situation by early afternoon. Garrett arrived just after noon and assessed my situation and announced he could fix the problem but would need help. Within 30 minutes, Leonard arrived with a new water heater and to help. Both of these individuals were extremely professional and very fast. They kept me advised along the way and had the new heater installed by 3 PM. I was very impressed with this company and their employees. Leonard and Garrett were both very professional and really knew what they were doing. Even though I thought the price was a bit high, I would HIGHLY recommend this company to others!”
By Brooks Shepherd, J. on 05/23/18
“Jeff was great. Had a new 50 gallon gas water heater installed and the work was done on time with no mess. There is a reason ER Plumbing has such stellar reviews. I would not even shop around to save a few bucks. Pricing is fair and the professionalism is what sets them apart.”
By John on 05/01/18
“Installed tankless water heater; removed two old tank heaters. Excellent work. Terry and Jason rocked it.”
By Perrin H. on 05/01/18
“Terry S. was very professional and thoroughly explained the repair services during the appointment. He also showed us how the tankless water heater’s components can be used. Kudos and thanks, Terry S!”
By Horst L. on 05/01/18
“Josh and Garrett did an outstanding job installing a new 75-gallon water heater and circulation pump. Very professional and highly recommended.”
By Philip C. on 04/13/18
“Mike E. was punctual and professional. I appreciated that he educated me on the probable cause of my plumbing issue and was honest about what needed to be done but did not try to pressure or scare-tactic me into making an immediate decision. This is the only plumbing company I will use from now on.”
By Alaina on 04/10/18
“After years of having difficulty finding a reliable plumber I found E.R. Plumbing. This morning I woke up and got ready to shower but there was no hot water. I called E.R. and they were at my house by 7:00am and the repair was completed by 8:00am. There were no extra charges for early hour service. I recommend them.”
By Michael A. on 03/28/18
“Jason H. was very helpful and ER Plumbing was able to help us the same day our water heater burst. The pricing was reasonable and five star service the whole way.”
By Justin T. D. on 03/17/18
“Joe has come to our house several times. He is always thorough, professional and knows exactly what he is doing. Highly recommend him. ER plumbing has always been fair, competent and didn’t over bill for things. The owner even tried to help diagnose my water heater issue over the phone once so I didn’t have an unnecessary service call.”
By Geralyn M. on 03/09/18
“Terry and Nick did an amazing job installing a new tankless water heater at my home. Both did a great job of communication during the process with a focus towards customer service. Both were professional, courteous and extremely helpful throughout the project. Great work and customer service!”
By Mark H. on 02/26/18
“Terry and Nick installed a tankless hot water in my home. I couldn’t have asked for a better experience. They answered all of my questions, were clean, courteous, and did a fantastic job. It was a genuine pleasure to have them out to do the work.”
By Brant W. on 02/25/18
“This is the first time I have used ER Plumbing. I heard about them on 96.9 The Kat. I had kind of an emergency with a water heater leak which turned into a bigger issue due to my water shut off valve also not working. Robin, the service pro that provided my service, was very knowledgeable, professional and answered all of my many questions. I had gotten several estimates prior to choosing this company. Although getting a whole new system wasn’t cheap, I feel like the price they charged was fair. I would definitely recommend Robin and ER Plumbing.”
By Mary E. on 02/16/18
“Terry has come to our home to fix our Rinnai hot water heater on two occasions. The first visit was when our 4-year old unit stopped working completely. He came the same day, diagnosed and fixed the problem quickly, and we had hot water again in no time. During that visit, Terry recommended we obtain a part that was close to failing, suggesting our unit was probably still under warranty, and the part should be free. He was right, and I ordered the part. The next time he came out, he installed the new part. On both occasions, Terry came to our home on time, and started to work immediately. He was very patient, as I had a number of questions on both occasions. I would recommend Terry and ER Plumbing Services to anyone who needs plumbing services – and I’ll call them the next time I need help with my plumbing.”
By Tom M. on 02/08/18
“Great experience with this company and with Terry, who installed our new water heater. He was professional and knowledgeable and instilled a lot of confidence. I appreciated that he didn’t try to talk ne into a more expensive heater or any add-ons, but simply told me the facts and let me decide. We have not had a regular, reliable plumber since we moved here 4 years ago, and I will definitely call this company again.”
By Paula M. on 02/02/18
“When my hot water heater gave out, I called ER Plumbing, based on neighbor recommendations. Jason H arrived and told me my water heater was leaking. The threads appeared to be rusted and the elements were likely water damaged. At his recommendation, I decided to get a new one that could be installed that day. The new heater plus installation and tax came to $1600. It’s possible I could have saved $ by going through Home Depot and their contracted installers, but I needed hot water quickly, and I trusted that ER would do the job right. Jason was helpful and friendly, and so far, the new hot water heater is working great!”
By Tina C. on 01/29/18
“Leonard was timely, friendly, and informative. As a first time home buyer, I had many questions, and he thoughtfully answered each one. He explained what was wrong with my water heater, what he was replacing, and why. He also explained the potential outcomes if we decided not to replace the parts. Thank you for all of your help and sharing your knowledge! Highly recommend ER Plumbing Services and Leonard!”
By Andrea M. on 01/24/18
“Mike Walker and ER Plumbing did a great job for us. They came out on New Year’s Day and were able to replace our water heater for us after our thermocouple (which was fused in our burner assembly) went out on our 6 year old contractor quality water heater. Mike was pleasant and very professional. Would recommend using them for any plumbing needs you have.”
By David L. on 01/23/18
“ER was great from start to finish. I had what I thought was a water heater problem. Called Monday morning – and they dispatched a technician within a couple of hours. Joe was our tech – he was GREAT! Communicated clearly what he was going to do, the service charges to diagnose, etc. Quickly found the problem which was a broken pipe, not the water heater. Gave me an estimate to repair and then when I said go ahead, he had the work done quickly. Highly recommend them!”
By Jeff T. on 01/22/18
The above are a handful of the plumbing reviews left in 2018. Click here to see all our online reviews!
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